Strategic Direction
Strategic Direction 2007-10
The Strategic Direction 2007-10 sets out Medicare Australia’s vision, goals, strategic themes and priorities for the next three years. Medicare Australia’s business is undergoing a fundamental change. We are:
- delivering more services online
- expanding the range of services we offer to the Australian public.
Our focus over the past few years has been about achieving a balance between our traditional services and new initiatives.
This focus has changed and we now need to look at new ways to utilise our existing service delivery infrastructure as well as how we implement new services and initiatives.
This is an exciting opportunity for Medicare Australia to grow into one of the Government’s most vital and viable service providers.
Our Vision
The Government, public and providers we serve are our greatest advocates, strengthening the Government’s confidence in Medicare Australia to deliver a broad range of services to the community.
Our Purpose
We work together to improve the health and wellbeing of Australians by delivering information and payment services.
Our Strategic Goals
In Medicare Australia we have three strategic goals – we want to be known as an organisation that is:
- confidence inspiring
- public/provider centred
- financially sustainable.
We want the Government, public, providers, partners and our people to have confidence in us because of the way we collaborate with them and because of the quality, consistency and integrity of the services and payments we deliver.
We are public/provider-centred because our services recognise their changing needs and provide choice and convenience in accessing the programs we deliver on behalf of the Government.
We manage and deliver Government programs cost-effectively to ensure our business is financially sustainable.
Our Strategic Themes
Our strategic themes help us to develop our capabilities ensuring we can deliver on the Government’s current and future expectations.
The strategic themes are:
- being a valued strategic partner
- delivering great service
- providing accurate and reliable information and payments
- ensuring the integrity of our programs
- being a great place to work
- being a well-run organisation.
Our Strategic Priorities
For each Strategic Theme we have identified a number of strategic priorities.
Being a valued strategic partner in delivering agreed health and other government initiatives:
- Meet the Statement of Expectations
- Enhance relationships with our policy partners so that our advice is sought on new initiatives
- Identify and develop new business opportunities to fully utilise, sustain and grow our organisation and provide greater convenience and choice for the public and providers
- Influence the development of service delivery policies and implement new government policies on time, on budget and to quality specifications.
Delivering great service
- Enhance and promoting the choice of channels and products
- Implement a national approach to staff development and workforce planning and management that supports a transformation to consistent and integrated service delivery.
Providing accurate and reliable information and payments
- Continue to improve the quality and timeliness of our core services
- Implement nationally standardised processes to support consistent and cost-effective service delivery
- Ensuring the integrity of the programs we deliver
- Implement a risk management approach to program compliance
- Develop our business and technological systems to ensure continued public confidence in our information security.
Being a great place to work
- Provide staff with the support, tools and facilities they need to deliver great service
- Implement the next phase of our Environmental Management System including working towards a carbon neutral footprint
- Work collaboratively in the delivery of services and programs
Being a well run organisation
- Improve how we introduce, manage and report our business activities
- Improve our financial viability and credibility.
Last updated: 21 January, 2009